Friday, April 18

Public Works

Integrated Waste
Customer Service Contacts & Holiday Schedule

The City of Upland’s waste disposal needs are served via Burrtec Waste Industries, Inc. In our commitment to maintaining our State mandated 50% landfill diversion goal, recycling is an integral part of our waste management programs. We ask that it become a part of your disposal practices as well.

The following pages address our integrated waste management programs. If you have further questions, feel free to utilize the customer service information below, and the holiday schedule to follow.

RESIDENTIAL SERVICE ISSUE CONTACTS:

Customer Service/Finance Department – City of Upland – 931-4150

  • New service initiation (then place barrel orders by calling Burrtec Waste)
  • Residential service billing issues
  • Trash barrel orders (Black barrel only)
  • Trash barrel service changes – barrel size or quantity (BLACK barrel only)

Burrtec Waste – Customer Service – 909/949-0500

  • Bulky-Item Pickup Service – residents with barrel service may schedule this free service four times in a calendar year
  • Barrel orders and service day schedule
  • Barrel service changes - barrel size or quantity
  • Missed pick-ups or other service concerns
  • Missing or damaged barrels can be replaced free of charge
  • Temporary bin, demo box and roll-off service for home or yard projects
  • Christmas tree curbside pick-up service is available through the first two weeks of the New Year (flocked trees are now accepted)

For Other Free Service Information, Call – 931-4343

  • Household Hazardous Waste (HHW)
  • Used motor oil and filter containers for recycling transport
  • HHW materials in good condition are placed in Reuse Sheds for free selection by County residents
  • Electronic waste disposal (e-waste)
  • Sharps waste disposal
  • Mulch giveaway (last Saturdays of each month at HHW program)

Information Services Available to Residents

  • 24-hour Refuse and Recycling Recording – 931-4343
    • Burrtec holiday collection schedule
    • HHW schedule and list of collection items
    • Used motor oil and filter Certified Collection Center (CCC) listing
    • Electronic waste (e-waste) and other recycling resource listings
    • Recyclables list
  • Waste Watcher newsletter (mailed quarterly with utility bill and at online bill payment site)
  • Web site:
    http://www.ci.upland.ca.us/asp/Site/PublicWorks/Waste/index.asp

COMMERCIAL SERVICE ISSUE CONTACT:

Burrtec Waste - Customer Service - 909/949-0500

  • New service can be initiated by calling Burrtec Waste
  • Discuss your bin size and refuse pickup frequency needs and rates
  • Don’t forget to order your free recycling bin to offset your refuse disposal costs
  • You may adjust your service levels as necessary
  • Also, temporary bin service, demo boxes and roll-offs are available through Burrtec Waste

HOLIDAY SCHEDULE:
On major holiday weeks, collection service will be delayed by one day beginning the day of the holiday through Saturday. Otherwise, if the observed holiday falls on a Saturday or a Sunday, your collection will not be affected. The 6 major holidays are Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year’s Day.